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Licensing Questions

Purchase license for OVA but the file is corrupt

3 replies [Last post]
Posted: Tue, 2010-08-31 17:59 Juan Carlos Ceballos
Anonymous's picture

I just purchased the license for OVA but the file is corrupt.

Posted: Tue, 2010-08-31 18:11 Meagan  
Meagan's picture

Hi Juan,

We are sorry to hear that you're having trouble with the OVA Plugin for the JW Player. We are happy to help you figure out just what the problem is, and get your plugin working properly. Can you elaborate on the problems you're having with the plugin, or send an email with more detail to - support [at] longtailvideo.com

Best,
Meagan

Posted: Tue, 2010-08-31 21:40 Juan  
Anonymous's picture

Thanks for your reply I will send an email to support.

Posted: Wed, 2010-09-01 09:58 Meagan  
Meagan's picture

Hi Juan,

Try opening the files with the following zip decompressor programs: http://www.7-zip.org/, or http://www.rarlab.com/download.htm to open the files - you will have to decompress the file twice. First open the .gz, Then open the .tar, and it should work.

Best,
Meagan

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