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Can't download version 5

3 replies [Last post]

Posted: Thu, 2010-01-21 12:24 Andreas

Hi all,

I got a license a couple of months ago, and now I want to download version 5 (licensed), but I can only download version 4.6 - why?

Posted: Thu, 2010-01-21 12:32 Ethan LongTail

Hi Andreas,

This is Ethan from LongTail here to help you.

JW5 is a completely separate license/player from V4. You should have received an email about an upgrade option, did you not get it?

Please email me directly at ethan [at] longtailvideo [dot] com to follow up if you have any other questions, thank you.

Best Regards,
-Ethan

Posted: Thu, 2010-01-21 12:40 Andreas

Ok, sent you an e-mail.

Posted: Thu, 2010-01-21 12:59 Ethan LongTail

Ok, NP.