Not supported in Internet Explorer

Hi people, I have the same problem. the player works fine in firefox and safari but not ie6 7 or 8.

Does anyone know a fix?

Below is the code.

Thanks

<p id='preview'>The player will show in this paragraph</p>
<script type='text/javascript' src='../showreel/swfobject.js'></script>
<script type='text/javascript'>
var s1 = new SWFObject('../showreel/player-viral.swf','player','350','257','9');
s1.addParam('allowfullscreen','true');
s1.addParam('allowscriptaccess','always');
s1.addParam('flashvars','file=../showreel/video.flv');
s1.write('preview');
</script>

Same problem...
Works fine in Firefox and Google Chrome, but on IE I get only sound with a black screen...

Does anyone have a solution?

Thanks:)

Hi Guys,

This is Ethan from LongTail here to help you.

Can you link me to where you are running our player on your site so I can take a look at your implementation so I can better help you?

Please email me directly at ethan [at] longtailvideo [dot] com to follow up if you have any other questions, thank you.

Best Regards,
-Ethan

I encountered the same problem.
Plus another issue: mp4-files show only a black sreen.

Here is the link:
http://www.olida.de/humpix/swftest/

Regards
-- Oliver

 
@Oliver,

For the FLV, you probably need to install or upgrade your Adobe flash Player for Inetenet Explorer.

For the MP4, you need to encode it with a supported video codec.

The Adobe Flash Player supports these audio/video codecs:

     http://kb2.adobe.com/cps/402/kb402866.html

Your MP4 file:

Video
ID                               : 201
<strong>Format                           : MPEG-4 Visual</strong>
Format profile                   : Simple@L1
Format settings, BVOP            : No
Format settings, QPel            : No
Format settings, GMC             : No warppoints
Format settings, Matrix          : Default (H.263)
Codec ID                         : 20
Duration                         : 9s 40ms
Bit rate mode                    : Variable
Bit rate                         : 348 Kbps
Maximum bit rate                 : 831 Kbps
Width                            : 480 pixels
Height                           : 272 pixels
Display aspect ratio             : 16/9
Frame rate mode                  : Constant
Frame rate                       : 50.000 fps
Resolution                       : 24 bits
Colorimetry                      : 4:2:0
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.053
Stream size                      : 384 KiB (86%)
Writing library                  : Lavc52.10.0
Language                         : English
Encoded date                     : UTC 2009-11-09 11:11:31
Tagged date                      : UTC 2009-11-09 11:11:32

Audio
ID                               : 101
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format version                   : Version 4
Format profile                   : LC
Format settings, SBR             : No
Codec ID                         : 40
Duration                         : 9s 9ms
Bit rate mode                    : Variable
Bit rate                         : 48.0 Kbps
Maximum bit rate                 : 52.4 Kbps
Channel(s)                       : 2 channels
Channel positions                : L R
Sampling rate                    : 44.1 KHz
Resolution                       : 16 bits
Stream size                      : 54.4 KiB (12%)
Language                         : English
Encoded date                     : UTC 2009-11-09 11:11:32
Tagged date                      : UTC 2009-11-09 11:11:32

Thanks hobbs... this was it
:)

 
You're welcome.

    enjoy...

I'm having the same issue. File is mp4. Works perfectly in Firefox, chrome, Safari and even Opera. But doesn't show in IE 7 or 8 (not supporting IE6, so don't know).

Flash player is updated to latest version. Latest version of JW. The strange thing is that some mp4's work fine in IE, but most don't. Some flv's don't work either. I even had to add an alternate player for IE users, but we're gonna have hundreds of videos so I can't add an alternate player for all those just for IE users.

So what's the deal? Is it something in the encoding process or what? Here are some links that don't work in IE.

http://tvdelicio.us/clips/abc/cougar-town/scale-moment
http://tvdelicio.us/tv/cartoons/mr-andersons-balls

And here's an mp4 that does work in IE:
http://tvdelicio.us/music/shakira/hips-dont-lie

Any ideas? I love JW, but gotta have it working on all platforms.

Thanks!
Chris

We are seeing similar issues, except I believe that our video is a format that should be being supported by Flash:

This works fine in Firefox on a fairly vanilla windows install, but not under IE thus far. The same video will play if downloaded directly. This powers up quicktime, although if I understand correctly we shouldn't need quicktime to get support for the MPEG4 CODECs and flash should just cope.

Any thoughts?
Julian

It doesn't appear that your video is in H.264, which is what it needs to be for it to work in Flash.

Without wishing to get into an argument about what H.264 is or isn't:

http://en.wikipedia.org/wiki/H.264/MPEG-4_AVC

What do you think mediainfo needs to report in order for it to be a functional video? I believe that this is AVC Baseline, which is intended to be supported.

Julian

 
MediaInfo reports AVC for Flash-compatible H.264 video.

Therefore, your video should play in Flash-based players as indeed it does in Firefox.

The issue of not playing in Internet Explorer is not the video codec. Are you checking for a version of the Adobe Flash Player that supports H.264? For various reasons, you should be requiring a minimum Adobe Flash Player version of v9,0,124,0.

You can go to this page to check the installed version of Flash in Internet Explorer:

    http://kb2.adobe.com/cps/155/tn_15507.html

We started with a fresh install of windows and installed the latest version of Flash. We also tested it on a number of other installs.

One possibility is that the video being served is currently called <long number>.m4v We have tried serving it with a number of different MIME types. Historically IE has been bad at ignoring MIME types anyway, and I have no idea what happens inside the Flash VM when it fetches a video.

Julian

 
Have you tried changing the file extension to mp4?

What MIME type is your server using for an extension of m4v?

With mp4 we tried mime type:

video/mp4

With m4v we tried mime types:

video/x-m4v
video/mp4

Julian

(Sorry for delay, I've been ill)

For reference the answer appears to be that the older player that we were using appears to be Flash version 8, which appears to mean that it didn't have access to the H.264 codecs. Whether this is the case or not upgrading to the latest player made the problem go away - although this meant (for us) arranging to get a licence for a player without branding.

Julian