Hello,
For some days my visitors ...Hello,
For some days my visitors reported me that Yoube videos dont have sound.
Video is good but without sound. Somes other visitors watch videos without any problem
What is this problem?
Youtube's server problem or our player problem or visitor's codec problem?
Do you have links to YouTube videos that have no sound?
And which OS, browser, Adobe Flash Player version?
I'd like to check this out myself, but all of my YouTube links seem to have sound.
Example url for youtube embed video :
@corpse,
Your link plays fine — with audio on Windows XP, IE6, Opera9, and FF,.
Adobe Flash Player v9,0,124,0
Maybe some Windows update broke things???
Yeah,
It is very strange because some people say it is without sound, others say it is fine..
If you use the flashvar 'volume=90', does the problem stil appear? I just figured I recenty fixed the cookies on volume saving, and they might be set to 0 for some guys...
I will try setting the volume default and report back my findings tonight
I tried to add volume flashvar, but it wasnt fixed problem.
Also some users have XP, others have VISTA who have this problem..
And i gave setup wizard page of 4.0 for youtube video, they didnt hear any sound too with latest player.
They can hear sound on youtube.com and orginal youtube embed coded videos.
I hope we may find problem asap
Didn't work for me either... The only thing I can think of lastly is third party software like popup blockers... is there any ways that these YouTube videos are being brought in, in a fashion that's triggering somehting?
I would love to know the fix for this...
Very strange that is. I am having now this issue as well on my own machine (mac) - no sound on youtube streamed video with teh jw flv player, locally loaded flv files are OK. Its neither working in Safari, Opera nor Firefox. I then checked the videos with the chromeplayer API directly http://code.google.com/apis/youtube/chromeless_example_1.html
on my machine and there the sound works - so its surely not a problem on youtube servers.
Same application with a windows client no problem.
I haven't had problems with sound running 3.16 with youtube for a couple of weeks. I recently installed a real player and silverlight but can't 100% say thats when the issue came up for me for the first time. Will have to investigate that further....
please let me know if you find a solution for your machine, I hate to move back to my old player which I made in FLEX, it's crappy, but at least I knwo the sound will work... Perhaps I shouldn't have PAID for this player before putting up on the site
I have exactly the same problem, all the youtube videos initially had no sound ( as of last night) and then one by one stopped playing completely and the player even broke the container. When I deactivated wordtube the post looked ok however in the place of the player I had [media= 3] (the number of the media file) and the post looked ok...In the media centre the player played ok though but without sound.
It could be the OS ( I have VISTA) I tried with other websites I have and the problem is exactly the same. Youtube stand alone is ok, so it is not the youtube.server. Any ideas are welcome
Thanks
HolmesSPH just a piece of advice dont go trying to diss other people's work, it seems to me a problem with flash and adobe sure JW can try see if there are any fixes he can implement but i have not had this problem and it could be as ive not upgraded my flash, have u ever considerd asking the pepz with the problem was there any software upgrades they have done? as if this was a JW error it would have been picked up years back
Suley, when I pay for a product I have the right to ask for support if I please. I wasn't "dissing" his product, I was making a point that a product without support is worthless when it doesn't work. Which, by the way is true in my case, considering all my videos are youTube videos.
Also, the problem persists on just about every version of flash, I have users on 7.0 who say it works fine, and I have users on 9.0 who says it works. On the same coin I have users on the same versions whom say it doesn't work.
I have asked almost a hundred users now every question under the sun, OS, Third Party Software, Browser, Flash, version of almost everything. Thus far there seems to be no valid trend. We have tried having users clear their cache, make sure all cookies are enabled (sound volume uses cookies) and still no luck.
So don't act like I am some post-wench sitting back making faces and yelling. I've been more proactive then any one trying to solve this issue, it's only my right to ask that the maker of this player be just as responsive.
Also, JW seems to be using the Google/YouTube API.. and not the rest API that YouTube put out like two years ago, I haven't dove into the ActionScript that much except for last night. But there is an easier way to pull in YouTube videos, and it's kind of... well it was the you did it BEFORE YouTube actually allowed it, I did it with the last player I built but it was in Flex, and Flex had to many issues with video quality I got sick of it, and there was no point in building a brand new player in Flash when there were already to many out there I could purchase
I got your emails and am working on this. Indeed this is an issue somewhere between the player, youtube, flash and the OS. As it's all so inconsistent, the real problem is difficult to track down. I am working on it though!
Jeroen, you may want to take into account the timing of this issue, It is only in the last couple of weeks or so...
Also, is there any issue with any other file types, or is it only youtube? Good luck. it is a tough one
The only thing I do know with regards to timing is that Adobe pushed its 9.0.124 release through the auto-update of IE, since the previous version had a security leak. It could be this version was too swiftly hacked together. But then again, I also tested on a 9.0.124 computer and that worked...
Jeroen, things may come to me one a time, and I am throwing things in the dark, just in case...What about php rev 5.x.x?
I do know there were issues regarding WP upgrade to 2.5.x, etc...( I am reciting what I am able to find from diff forums)
Ok, I did a test... I had a user view the player on a test page with it using an FLV file instead of a YouTube video, and the sound worked. Once again I can't confirm 100% that the problem is ONLY isolated to Youtube videos, but it did work for her as an FLV....
I had a couple more users test whom no sound was working and when using a local FLV they all reported hearing sound but when I switched the test page to use Youtube no sound... So... Perhaps now we can confidently say it's issolated to YouTube videos.. at least this particular sound bug
Good stuff, thanks! And do you use the Youtube API or FLV files directly from Youtube? If it's the API, I will do some tests with that. If it is straight FLV, I'll take a look at the metadata inserted in YT videos.
When i use youtube's embed code, it works without problem.
I didnt try to load directly youtube's flv.
I went to some YouTube download engine and downloaded the YT FLV file.. then I uploaded it to my server and ran the test using it. The FLV file was a direct download from YT's server, so the meta should have been the same compared to the Youtube API video.
Holy Shit! What happened to all my YouTube videos and sound? Youtube changed something again like they did before and recently, where you can't set their videos to widescreen anymore on the JW player. This completely sucks.
These are the results from my own tests. The new player and the old player will play mp3s, flv, mpg... with SOUND and video working, too. But when I play a YouTube video, the video will play, but absolutely no sound. I think now that all YouTube videos can only be played in their own players. Apparently, they figured out a way to block the sound in all JW player, somehow. Does matter what JW version either...no sound. Bummer!
Also, has anybody notice the ads now on youtube videos? They're playing ads now when you play a video.
Still no sound. Been trying all day to figure out what happened.
All coding is right. The problem is coming from YouTube. Their videos will play in the JW players, but without any sound at all. I don't think the problem is with the JW player, my OS, or whatever. It's at YouTube.
Somehow, they have figured out a way to block the video audio from playing in JW players. Why the hell would they do, beats me. Anyway, I've troubleshooted all night and all day and no success. I'm totally convinced the problem is at YouTube.
Oppono Astos,
If the problem was Youtube, and they were blocking JW's player (wouldn't make sense anyways he's using the API) then we all all be experiencing this issue not only with our own computers but with all our users as well.
Still the videos work just fine for me, but I have a large group of users for whom it doesn't work. Please read the rest of the posts in this forum before you start blurting out things such as "YouTube has blocked JW's player"... some users don't read the entire set of posts and if they come on and read yours only they will be strongly misled.
HolmesSPH,
Yeah, I read everybody comments. So show us how it's working fine for you only, and not for us.
Appono Astos,
Not everyone here claimed that it was 100% not working for youTube videos, also there was a second thread on this very subject that died, and there were people there as well with mixed results, some people it was working for and some people it was not working.
http://www.mypraize.com/index.php?option=com_mediajive&Itemid=213
Here are a couple thousand videos, knock your self out, they all work on my PC (linux, FF3) and it uses JW's player to stream in YouTube videos. I should also mention that the MAJORITY of users it works fine for, it's a smaller percentage that are having trouble with it.
So once again, there is no way that Youtube has singled out JW's player lol, that's just stupid, please tell me how this is even possible! The only possible tracking options is that it blocks the API key that he's using, but then the post where JW him self said he can't replicate the Youtube no sound problem wouldn't really accurate now would they ;)
I've checked on about 20 PCs so far. Mostly XP, mostly FF 2 or 3. YouTube always has sound. So all hope of investigating this problem has faded.
Those without sound will have to experiment on their non-working systems to see what has changed, then fix it.
http://youtube.com/watch?v=ranz5krCiTI
my clip has no audio on youtude, the raw file is .mov, looks and sounds much better than the you tube version. I have tried mac, pc, IE., firefox, safari, ... no dice.
I uploaded the file directily from keynote, then tried it as a quicktime movie. I think they are both .mov files though.
any ideas?
thanks
Is it only wordpress???? or it makes no difference?
HolmesSPH,
I guess you're right. I apologize for 'blurting' on this site, but something suspicious happened, and very recently.
Yeah, that's a looooot of videos on your page, but no sound for me.
Let's test something here. View this page: http://h1.ripway.com/apponoastos/player-test/surrealism1.htm
I'm using the JW 3.16 player and streaming a YouTube video / file..
Tell me if you get some sound out of it. If you are, then something is wrong here ... or over there ... or somewhere. Whatever.
There was an update for my OS a couple of days ago. I wonder if that caused this problem. But everything is working just fine, except the JW player when playing a YouTube video has no sound now. Very strange.
Also, if you must know, I downloaded the latest flash player (10), and still, the problem exists. Same with all major browsers (I.E. 6&7, Firefox, Safari, Opera, Netscape,..). No sound.
So far, this is what I'm experiencing. All YouTube videos play fine, in THEIR own player (a new one I might add). The JW player 3.16 and the 4.0 plays every other media just fine on my side, except when playing a YouTube video, there's no sound. Just a video streaming with no audio.
I tried the link as well. There is no sound
Faidon,
My link, right?
Yes your link
and here is mine if you want to try http://ellines.ca/wpe/2008/06/turkey-gives-no-permit-to-the-jason-the-argonauts
Faidon,
No sound on your link either. Just the video playing with no audio. This is just weird.
Again, the video link to my test page is:
http://h1.ripway.com/apponoastos/player-test/surrealism1.htm
The video starts out slow, so give it some time play and load. Maybe I should change it to another vid. Anyhow, if the video has sound, let me know.
Thanks.
Apponos,
Your video works fine for me, Linux FF3, and XP FF3 & IE7..
The issue is a user-by-user problem, and we've yet to figure out WHAT exactly is causing the problem. I have users with the same exact setup on their computer as u in terms of OS and Browser without a problem... So... it's kind of annoying that there's no real trend yet lol
I am going to installed the YouTube chromeless player they distribute with their API on a test page, and stream the same video. When I get it up, I will let everyone know, but if the video won't stream from YouTube using THEIR player, then there has got to be something going on that doesn't even have to do with JW's player, it could be related to 3rd party software blocking the stream...
http://code.google.com/apis/youtube/chromeless_example_1.html
Here are some already uploaded examples... Click the "load video" link here and it will stream a video from the YouTube API, if it doesn't work here then we can stop pointing fingers at the JW player
I just had a couple users try the chromeless player.. these users ARE having trouble with the sound when viewing YouTube videos on the JW player...
They all reported that the google chromeless player did indeed work, sound and all... I assume that their using their own Flash or JS API's, because this is an open source, freely distributed package from them.
Interesting.
Hey, have you tried checking a computer that is having the problem with YouTube audio on the JW player? I think you will find it interesting to see it for yourself.
I check that chromeless example the other day while reading all about YouTube. That video runs fine on my machine. The JW player works fine playing everything I've coded it to play. The only trouble is with the YouTube videos. No sound. Ever since YouTube made changes to their player or whatever, that's when I started to notice something is wrong. First, my videos wouldn't fit-to-screen or fill anymore. Now, there set back to the dull 4:3 t.v. aspect ratio. I don't think I could do anything with flashvars to correct that on the JW 3.16 player. However, with the new JW 4, I can. I downloaded and tested it out a few days ago with a YouTube video, but still no sound. I will be very impress to find out that some 3rd party software is blocking the audio stream.
The JW players rules, but something is bugging the JW player from playing the audio stream on YouTube videos. Very strange.
I'm gonna test Linux, maybe tomorrow, on another machine. I'll post the results here.
Thanks, HomesSPH.
I wish I had a physical machine in front of me that was suffering from the bug so I could play with it lol... Makes you feel like your stabbing in the dark.
Have you tried installing Flash Player? Also try going into Flash Player domain and privacy settings make sure there is nothing setup that might block this.... I wish I knew more about the YT API, I haven't really dug into their code yet.. But its odd that the behavior just started when YT made a change... I wonder if it's the change or that it appears to be the change.. I wonder if Adobe put out a new update for flash player around the same time... blah, I am starting to become burnt out trying to figure out this issue... it's not really worth it for me, I can just pay $xx dollars to get a player some where else and either code in YT support from their API, or just work off of the Chromeless player YT provided.. because right now, all of my videos are from YT.
Adobe DID put out a new update around the same time, maybe a week or two ago. YT made many changes, too, around that time, not only to their player, but to their website on features and such, and even added some new stuff. While they were making these changes, the website would shut users out from getting into their accounts. They did that several times. Nobody could get in or login or make changes to their profile, or upload vids... I know because I'm one who frequently uses the site. Many times that's happened, and recently.
My test page with the YT video playing in the JW player was working beautifully a month ago. Several weeks ago, it ceased to FILL YT videos in the JW player. The video in the player went from this:
YOUTUBEYOUTUBEYOUTUBE
YOUTUBEYOUTUBEYOUTUBE
YOUTUBEYOUTUBEYOUTUBE
YOUTUBEYOUTUBEYOUTUBE
YOUTUBEYOUTUBEYOUTUBE
to this:
SUCKS!!!SUCK!!!
SUCKS!!!SUCK!!!
SUCKS!!!SUCK!!!
SUCKS!!!SUCK!!!
Now, no ((( A U D I O ))).
My alternative is using their player. You can even tweak some of the parameters, which is pretty cool.
http://code.google.com/apis/youtube/player_parameters.html#color
I've tried everything. Oh well. Laters.
Oddly, this is only happening with YouTube videos. Weird, huh?
UPDATE: I tried everything. Even uninstalled flash player and reinstalled it. Before I did that, not only was my JW player not playing youtube audio, but I discovered also that my Slideshow.com galleries weren't showing either. I uninstalled the flash player and reinstalled it and now the slideshows are working, but still no audio in YT videos. Bummer. Looks like the show is over. Later.
youtube
No Sound here either, but the player looks good otherwise. Would love to know if there is a solution.
I did notice that when I downloaded the JW player files after upgrading to the newest flash, the file size of the downloads before/after were different. Plus the file icons were now 'flash' instead of 'quicktime'.
I notice even the wizard does not play audio when generating code in the YouTube options.
** UPDATE **
I upgraded to OS-X 10.4.11 Mac Tiger system with a clean install - and all is working - and also checked with several PC users I know and they were able to verify sound from YouTube as well (they are good upgraders).
As a note - simply upgrading from OSX-10.3.9 to 10.4 and then 10.4.11 did not fix the problem. I had to do a completely clean install so I'm assuming there are some extension-type conflicts involved - my guess is with Quicktime v. Flash.... Just my take.
After 2 nights of hair pulling, I'm just glad to report it wasn't YT...
what is really the problem pips? i'm really boared of my internet without any volume
MusicVistas.com uses the chromeless. Cool site, but no volume.
Does this problem persist with the media player v4 or is specific to 3.16?
UPDATE: I tested the problem on another computer and YT videos all had sound. The computer was a laptop with I.E. 6. Still, no sound on my desktop computer, with I.E.7. The problem may have been caused by an update.
Marvin,
This is interesting.. their not using JW's player, their using the Chromless player, and still no sound?
Jeroen - any updates on this? have you been able to figure anything out yet or what may be causing the problem? many thanks in advance!
Still have no clue. I'm afraid that, if other sites have the same issue, it is inside the YouTube chromeless player.
I'll poke around the youtube forums and mailing list. Think the problem is there.
@Jeroen: For me the chromeless player works by the way so that I don't think its a generally acknowledged chromeless player issue. So far I couldn't find complaints on the YouTube developer list. As I had posted before the same YT video
plays with sound if I use the chromeless player and load a specific video
If I take the example from HolmesSPh
Sound:
http://code.google.com/apis/youtube/chromeless_example_1.html
Load the video with ID "aYaTSbCGY50"
As said the problem must have started somewhen before
this thread started (26th of June). It worked with version 3.16 for me before.
Since I am using still the same version of JW Player the only thing that could
have changed is something in the API communication process between player and YouTube
API that causes a problem with some client setups.
Suspiciously there is a release note for new updates on the youtube developer blog just
around the same time.....
http://apiblog.youtube.com/2008/06/latest-release-notes.html
Jeroen could you as author of the software address this issue in the YouTube developer forum?
Interesting ... could you check out this and find out if this is indeed the issue?
I see - though this blog entry is almost a year old. In my case the
suggested fix has no effect. I had these settings already.
My best bet at the moment is the API change. Well I'll post to the developer forum
to see what they say. Its just that I can't provide very much implementation details
if they ask - am not an ActionScript rockstar. Anyways I'll give it a try.
You can always ask for some techie info here ;)
As of this morning, unless it's my computer acting weird, it appears as if both v4.0 and v3.16 do not stream audio along with YouTube videos. This holds true even in the setup page here on your page Jeroen. Non-Youtube videos play with audio and mp3 files work correctly too... which indicates that this is an issue pertaining to changes on YouTube's end.
Having read the rest of this thread, I wonder if it this means that in the past 12 hours my computer has changed such to bring this on. With that in mind, I know that last evening my PC computer downloaded and installed some updates. Perhaps these are the cause of everyone's issues and may shed light onto a solution.
Thoughts?
I had a similar problem, youtube videos would start and play with no sound for 1-2 seconds then stop. I tried all the remedies I could find but then downloaded the beta 10 player of flash which seems to have cured the problem...
I'm really starting to believe that my developing this issue in the past 24 hours is because of the automatic updates that Windows installed. I can't remember exactly what they were (I recall one of the, 3?, was an update to the malicious program tool remover or something of the sort), but that is the only change which could have caused this. Testing the player on other computers revealed that this is isolated to my computer (and select others), which leads me to believe it is an issue of interference with Jeroen's code from some other program update. I downloaded flash player beta 10 and that did not solve the issue either. Bizarre.
Jeroen, or anybody else, do you have any ideas? If we don't figure out what is causing this and determine a solution, this could eventually become bad as more and more users' computers receive updates that break the player.
My youtube audio stopped working this morning. i installed crap cleaner and cleaned out registry etc and it started working again straight away. maybe worth trying if you are confident using such tools http://www.filehippo.com/download_ccleaner/
@DJ: that didn't do the trick for me, but I'm glad to see/hear that people are finding solutions. Other tricks I've heard that have worked for people are upgrading to Flash Beta 10 (as beezl mentioned) and manually turning your digital audio back from 48hz to 44.1hz
I'm still searching for a better solution, however.
YES!!!!! That link worked for me - however I deleted all visited sites just to clear out everything in the 'visited sites' area - it even worked on my old system which I just upgraded because of this problem (was in the middle of a website design when this happened and ate 1 week of my time rebuilding everything with a different player and reloading video files, etc... So, seems like a fault of Flash 9 then. Somehow they are letting data corrupt the program and resetting itself is the only way to fix it. I can't believe they didn't catch this before.
The only confusing thing (for those who follow that instruction) is that after clicking on 'advanced' a webpage opens and you actually USE THAT WEBPAGE as your control panel. Clicking on the links on that page opens the settings for your computer, even if it seems awkward. I kept thinking I was linking to a 'help' file - but the settings ARE changed on that page.
Thanks for the link - hopefully ADOBE can FIGURE THIS OUT soon! They are going to be looking bad if users are having to reset their program all the time as the only way to get video to work properly. That is a huge bug - many companies RUN 100% on video presentations and interaction for sales and marketing.
NOT GOOD
Thanks again Jeroen!
(and now for them search engines)
How to Fix No Sound Problem on Youtube and Embedded Video - Flash
Has Anyone Had A Problem Error Problem With Youtube Videos No Sound Sound
Problem Embedded Player JW Fix Correct Solution Answer Q&A
Question Can't Get My Video Player To Work Sound Off You Tube Videos Stopped Playing
Trouble with Videos Figured Out How to Video Media Player Not Working Broken No Sound Audio Stopped
@Youtube No Sound: This might have worked for you and you flash settings. Congrats. But if you read the complete thread you see it doesn't work for everbody. So let us not get overexcited or even declare we have found a panacea when in fact we have not and the issue is still around.
Is there a possibility for people who still have the issue to post their OS, Browser, JW Player and Flash Versions so that we can see if we can find a pattern? The YT developers would look at this but need further info to reproduce the issue. Thanks.
Having made some methodic tests I found a condition on this topic.. I'm not having audio troubles with YT-Videos but with our own RTMP-streamed videos:
We use a small SWF which requests a single frame from the streaming server as a preview thumbnail generator for the videos.
On the website the current video is shown along with a list of related videos featuring thumbnail images. In Explorer everything is working fine (we hear sound) but in Firefox no audio comes.
This is only happening when opening multiple streams at once (the thumbnail generator opens a stream for each video to get the preview frame) - when playing just one video with a single player and no thumbnail list aside audio is working!
Tested this in IE6 and FF2 on WinXP2,SP2 + latest updates, JW Player 4.0 (build from 10.07., not recompiled), Flash-Player 9.0.124
Issue solved by installing Flash-Player 10 Beta (10.0.d525). Seems like Adobe is to blame.. Hope v10 is soon out of beta state!
@Akazero: Overexcited? Declaring a panacea? I suggest you reword your post. My first words were that the link worked FOR ME - Jeroen posted the link and asked people to check it. I did and reported back. Be nice to people who follow instructions and are trying to help others. It goes a long way.
Okay, I was able to get it working finally... perhaps I just messed up earlier while running CCleaner.
Here are my specs and what I noticed while trying to debug this:
Windows XP, Firefox 3 (though it didn't make a difference since I tested in IE 6.0, IE 7.0, Opera, and Safari and sound was not working in any browser), and both players (3.16 and 4.0) were not working for me. Initially I was using flash player 9, but upgraded to 10 beta yesterday - this had no effect.
Just now I retried resetting the flash player to “Allow third-party Flash content to store data on your computer” as described in the tutorial posted in the link above - once again, this had no effect. I had tried this yesterday, and it didn't have any effect again today.
However, when I tried running CCleaner again (this time deselecting EVERYTHING except the option for Adobe Flash Player) it seemed to solve the problem. Earlier today when I ran CCleaner I selected literally everything... but for some reason it didn't have any effect. Restarting the computer after running it had no effect... nor did running it a second time after the reboot. For some odd reason, however, running it tonight did the trick. The only difference I can think of is that I only had the flash player option selected... but that doesn't make much sense, which leads me to believe I perhaps messed up earlier.
Final thoughts: it appears as if, on my computer at least, the only solution that worked was running CCleaner to clean out the Adobe Flash Player files. Oddly enough, I was not having this issue as of two days ago. The only thing I can think of that occurred to change my computer in the 10 hour time frame when the sound stopped was the automatic installation of three Windows upgrades. This may have purely been a coincidence, but the timing does seem to make sense.
@Youtube No Sound: First of all when you say you have a solution for the search engines this implies that it works not only for you but is a general solution to the issues described here. To me your post reads like you are suggesting the thread can be closed now cause there is a solution which is not the case. A number of people did invest quite a bit of time to track that issue down and still look for a solution. So you were the one who should have given the wording more consideration. I think my post was nice and empathic enough in that context... ;-)
Videos only play for a few seconds then stop and reset to the beginning. Plus no sound. Crashes IE 6 too, only accessible via firefox.
I am having the problem of video playing, but no sound when watching a film http://fxhome.com/cinema/view/3316/run%21 on the FXHome.com cinema. The film works on youtube with sound.
I am using IE 7.0.5730.11 Windows XP.
this sucks!!youtube has no sound!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Here an update on the current status of the discussion YT developer forum on the issue. There seems to be
a fix for the issue with the next chromeless player upgrade forthcoming which is good.
http://groups.google.com/group/youtube-api-gdata/browse_thread/thread/922e7fb865382f81#
@Jeroen: Please have a look at the assumptions about the JW Player implementation in the thread for a detailed description
of what seems to be the source of the issue
I also lost the sound on YouTube video, I did some testing on Win XP, ME & Win98, and found out that the player didn't have sound in any except if I played flv files.
Today, the player has video and sound in Win XP and Win98 without any intervention on my part, but not in Microsoft Widows ME 4.90.3000.
There you have it, we'll see what what the upcoming fix that Akazero mentioned, does.
@Aurora: I don't think the YT developers will make updates that quickly or untested . It might take quiet some time before the patch is deployed. The no sound issue is still around as far as I can see so its therefore very unlikely that the patch I am referring to is already out and has caused the problem you describe.
Hi -- I've integrated the JW player into an application with the need for multiple player instances.
The no-sound bug appears when testing my app in the flash IDE. I've made these modifications to the code:
in class YoutubeModel
/** Destroy the youtube video. **/
public function stop() {
outgoing.send("_AS3_to_AS2","stopVideo");
// added:
loader.unload();
try {
outgoing.close();
} catch(err : Error) { }
try {
inbound.close();
} catch(err : Error) { }
SoundMixer.stopAll();
};
Closing the connections so I don't get an "there can only be one Youtube player per computer" error.
In yt.swf
_as3_to_as2.stopVideo = function()
{
ytPlayer.stopVideo();
// added:
ytPlayer.destroy();
clearInterval(byteInterval);
};
as adviced here http://code.google.com/apis/youtube/flash_api_reference.html#Caveats
These mods result in the sound to playback roughly every second time I instantiate a player with a youtube stream.
Without SoundMixer.stopAll(), the sounds start playing AFTER i stop and unload the player for the first time.
Hope this helps to track down the bug...
@Jeroen: How could v 3.16 be modified as a temporary solution until the next YT API update?
Can you please give some directions where to look in order to unmute the player after loading in an extra step
to see if this would work? Thanks
@Mathias Baske:
hoe can you edit yt.swf , i don't have the fla for that in full 4.0 player.
please help me.
thanks
@Mathias Baske ;
i got this error, when editing YoutubeModel.as file and recompileing :
1120: Access of undefined property SoundMixer.
any suggestion?
CCleaner did the trick for me!!!
I develop with JW Media Player often and was afflicted with the NO-SOUND "BUG". I tried everything including upgrading from 3.16 to 4, explicitly scripting flashvars with mute=false, and volume=90 and clearing my cookies. Nothing worked!!! It wasn't until I ran CCleaner that the problem was solved.
@Jeroen: Thanks for the wonderful player. This must be a nightmare for you.
the person I know that was having the no audio issue problem was also fixed by using CCleaner. what exactly is going wrong here and what can we tell users to do to eliminate the problem. I can't imagine telling everyone that experiences this problem that they have to download and install CCleaner...
is the actual problem the volume and mute settings stored on the client as this person suggests:
http://groups.google.com/group/youtube-api-gdata/browse_thread/thread/922e7fb865382f81#
also, any ideas where I would make the unMute() changes that another user suggests fixed the problem?
Jeroen - would it be possible to also update v3.16 (or whatever is the most recent v3 release) or let me know if the unMute() changes in the v3.16 YouTubeModel.as methods below appear OK? Many thanks!
/** wait for the player to load with a loop, then remove the loop. **/
public function onLoadInit() {
var ref = this;
ytplayer.onEnterFrame = function() {
if (this.isPlayerLoaded()) {
ytplayer.unMute();
ref.pauseseek = false;
this.addEventListener("onStateChange",ref.onPlayerStateChange);
this.addEventListener("onError",ref.onError);
ref.onPlayerStateChange(this.getPlayerState());
ref.setStart(ref.feeder.feed[ref.currentItem]['duration']);
delete this.onEnterFrame;
this.setSize(ref.config['displaywidth'],ref.config['displayheight']);
}
}
};
/** Start a specific video **/
private function setStart(pos:Number) {
clearInterval(positionInterval);
clearInterval(loadedInterval);
if(feeder.feed[currentItem]["file"] != currentURL) {
if(!loader) {
loader = new MovieClipLoader();
loader.addListener(this);
loader.loadClip(url+'?key='+key,ytplayer);
} else {
currentURL = feeder.feed[currentItem]["file"];
ytplayer.loadVideoById(getID(currentURL),pos);
ytplayer.setVolume(config['volume']);
sendUpdate("load",0);
sendUpdate("size",320,240);
}
} else if(!isNaN(pos)) {
ytplayer.seekTo(pos,true);
} else {
ytplayer.playVideo();
}
positionInterval = setInterval(this,"updatePosition",100);
ytplayer.unMute();
ytplayer._visible = true;
trace('true!!');
};
I just want to make sure I've read this right, the unMute() method is going to be called everytime a YT video is sent to playback and this will fix the issue? If something is being muted, and I change the volume wouldn't it fix this for that video?
I have the JW flash player but as a wordpress plugin from Mac-dev.net how do I go about modifying my coding because I am having the same problem with no sound on the youtube videos. the Mac-dev site is not providing any support on this issue.
Ok Jeroen thanks but I did not have a file called player.swf it was called mediaplayer.swf in the wordpress plugin. So I just renamed the player.swf file from the new download under that filename and now it returns and error#2035
The error says "Cannot connect to YouTube..." only one connection per computer allowed"
nevermind i just downloaded the latest version of the wordpress plugin from Mac-dev and that fixed the problem
This is not a problem on the player or the connection with the site, is a problem with the flash plugin because I'm also getting the same fault on the youtube site with the original player on firefox 3 and with the last update of flash player.
But it comes once from time on time and when I open the same url on IE7 there's no error.
version 4 is crap - complete crap
I have tested the new version of 4.0.45 with several users now whom the sound previously didn't work for....and the sound still doesn't work... furthermore the video quality is jacked up too on 4.0.45....
This has been reported in Adobe forums and elsewhere and appears to be a problem with version 9,0,115,0 of Flash. Reverting to an older version of the Flash player plugin can solve it.
See this mozillaZine forum post http://forums.mozillazine.org/viewtopic.php?p=3249140#3249140
Also see http://forums.mozillazine.org/viewtopic.php?p=3253563#3253563 later in the same thread. Running a flash utility program has also fixed it for some.
Old versions of the Flash player can be downloaded from Adobe at
http://www.adobe.com/go/tn_14266
I don't know if this will work for others, but I was experiencing the "no sound" problem, and fixed it this way:
Right-click on the player, select: "Settings..." > "Advanced..."
This should open another browser page. From the lefthand column select "Website Storage Settings Panel."
In the resulting settings manager applet, click the "Delete all sites" button.
Reload the page w/ the "no sound" problem, and voila.
Justin, I believe you are probably doing the same thing that CCleaner is doing, just doing it by hand, this is good though, they are steps we can suggest to our users....
Also, Adobe introduced a new version of Flash Player this weekend, and I had some users praising me because it works now... lol I couldn't take the credit though, I didn't change a thing...theymust have upgrade their flash player
This has been happening to me for two days. I can hear the sound if watching the video ON youtube. But if I try to watch a video from youtube on a blog, there is no sound.
@cb - try using a JW FLV Media Player - http://www.jeroenwijering.com/?page=wizard&example=5
Justin, your suggestion did work for me, than you all
this is my code.....the response on mozilla and IE is ERROR #2035...PLEASE HELP ME!!!!!!!!!!!!!!!!!!!!!
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
<html>
<head>
<title>Silver Lake</title>
<script type="text/javascript" src="swfobject.js"></script>
<script language="JavaScript">
window.onload = maxWindow;
function maxWindow()
{
window.moveTo(0,0);
if (document.all)
{
top.window.resizeTo(screen.availWidth,screen.availHeight);
}
else if (document.layers||document.getElementById)
{
if (top.window.outerHeight<screen.availHeight||top.window.outerWidth<screen.availWidth)
{
top.window.outerHeight = screen.availHeight;
top.window.outerWidth = screen.availWidth;
}
}
}
</script>
<style type="text/css">
* {
margin: 0px;
padding: 0px;
}
html, body {
height: 100%;
overflow: hidden; }
body {
background-color: #000;
background-image: url("http://a199.ac-images.myspacecdn.com/images01/99/l_52e8ce81b42113596da5b4b8f3711b46.jpg");
background-attachment: fixed;
background-position: center center;
background-repeat: repeat;
border-color: #000000;
font: 100.01%/1.4 sans-serif;
text-align: center; }
#distance { width: 1px;
height: 50%;
background-color: transparent;
margin-bottom: -13.75em;
float: left;
}
#container {
margin: 0px auto;
position: relative;
text-align: center;
height: 27.5em;
width: 100%;
clear: left;
background-image: url("http://h1.ripway.com/apponoastos/player-test/starfield_bg.gif");
background-attachment: fixed;
background-position: center center;
background-repeat: repeat;
border: 0px none;
}
#mediaplayer {
width: 800px;
height: 440px;
background-color: #111111;
border: 0px none;
}
p {
font-family: arial;
font-weight: bold;
font-size: 18px;
color: #ffffff;
}
h1 {
font-family: arial;
font-weight: bold;
font-size: 36px;
color: #ffffff;
}
</style>
</head>
<body>
<div id="distance"></div>
<div id="container">
<div id="mediaplayer">
<h1>Oops!</h1>
<p>It looks like you don't have flash player 9 or higher
installed.<br>
<a href="http://www.macromedia.com/go/getflashplayer">Click
here</a> to go to Macromedia download page.</p>
</div>
<script type="text/javascript">
var so = new SWFObject("mediaplayer.swf", "mediaplayer", "800", "440", "9", "#000000");
so.addParam("wmode", "transparent");
so.addParam('allowfullscreen','true');
so.addVariable('file', 'http://www.youtube.com/watch?v=jnEnJqAS-88');
so.addVariable('backcolor','0x111111');
so.addVariable('frontcolor','0xFFFFFF');
so.addVariable('lightcolor','0xFF0000');
so.addVariable('screencolor','0x000000');
so.addVariable('displaywidth','800');
so.addVariable('displayheight','440');
so.addVariable('volume','100'); so.addVariable('showeq','false');
so.addVariable('autoscroll','true');
so.addVariable('thumbsinplaylist','false');
so.addVariable('repeat','false');
so.addVariable('autostart','false');
so.addVariable('shownavigation','true');
so.write("mediaplayer");
</script>
</div>
</body>
</html>
@Mrkintaro,
Which version of the player are you using? Right-click on the display area to see the version.
4.0.46
you are using many v3.x player flashvars that are not supported by the v4.x player.
Please review the v4.x player supported flashvars here: http://code.longtailvideo.com/trac/
<script type="text/javascript">
var so = new SWFObject("mediaplayer.swf", "mediaplayer", "800", "440", "9", "#000000");
so.addParam("wmode", "transparent");
so.addParam('allowfullscreen','true');
so.addVariable('file', 'http://www.youtube.com/watch?v=jnEnJqAS-88');
so.addVariable('volume','100');
so.addVariable('repeat','false');
so.addVariable('autostart','false');
so.write("mediaplayer");
</script>Most of the decorative effects are achieved by skinning. See this page: http://www.jeroenwijering.com/?item=Skinning_the_JW_Player
I'm current running a poll about the problem.
We have over 500 replies so far and only 42% can run the player without issues.
Is there anything we can do.
@Andy
what you need to know is which flash plugin version your users are using and on which platform/browser -
also it would be good to know which particular videos that doesnt play well, in order to see if eg. metadata is lacking...
adobe flash version test: - http://www.adobe.com/go/tn_15507
adobe flash deinstall: - http://www.adobe.com/go/tn_14157
adobe flash install: - http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
note: to play most videos nicely as well as for security reasons - you should always have your users update the flash plugin !
Thanks andersen.
All the videos in question are YouTube ones running through the JW Player 3.16.
I've had several users upgrade to the latest Beta/Test version of adobe but most claim this did not fix the problem. I've not problems myself but it seems a lot still have issues.
Looks like Adobe dropped the ball somewhere :)
Note: The same YouTube video when embedded using their embed code works fine. It's only through the JW Player where this seems to cause a problem.
@Andy - a link to your problematic page would be helpful !
knowing all the details of the implementation is quite crucial for any bug hunt - else the guessing can go on for ever -
for instance: do you have the .swf file on the same server or are you using the player from this site?
note that apparently many (most) have no problems - this makes it plausible that local problems are (also) involved -
for the flash updates to work it is a really good idea to make a proper deinstall and reboot before installing the new version !
Sure thing :)
here is a normal post using the 3.16 player.
http://darkufo.blogspot.com/2008/07/darkufo-featured-on-g4-special.html
Here is the post with the poll to see if the the latest 4 player fixes issue
http://darkufo.blogspot.com/2008/07/video-issues.html
The Server is blogger and I'm hosting the SWF files on my own server.
@kLink
Sorry but the upgrade to 4.0.46 and the use of your code didn't function....
The player continue to load but didn't show anything
@Mrkintaro,
Can you post your current player code or MUCH better, a link to your test page? Guessing just wastes everyone's time.
@kLink
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en"
lang="en">
<head>
<meta http-equiv="Content-Type"
content="text/html; charset=utf-8" />
<title>Untitled Document</title>
</head>
<body>
<table border="1" width="200">
<tbody>
<tr>
<td> </td>
<td>
<script type="text/javascript" src="swfobject.js"></script>
<div id="preview">This div will be replaced</div>
<script type="text/javascript">
var s1 = new SWFObject('player.swf','ply','470','320','9','#ffffff');
s1.addParam('allowfullscreen','true');
s1.addParam('allowscriptaccess','always');
s1.addParam('wmode','opaque');
s1.addParam('flashvars','file=video.flv');
s1.write('preview');
</script>
</td>
<td> </td>
</tr>
<tr>
<td> </td>
<td> </td>
<td> </td>
</tr>
<tr>
<td> </td>
<td>
<div id="preview2">This div will be replaced</div>
<script type="text/javascript">
var so = new SWFObject("mediaplayer2/player.swf", "mediaplayer", "800", "440", "9", "#000000");
so.addParam("wmode", "transparent");
so.addParam('allowfullscreen','true');
so.addVariable('file', 'http://www.youtube.com/watch?v=jnEnJqAS-88');
so.addVariable('volume','100');
so.addVariable('repeat','false');
so.addVariable('autostart','false');
so.write("preview2");
</script>
</td>
<td> </td>
</tr>
</tbody>
</table>
</body>
</html>
Hi I have another problem, This is my code, WHY DON'T FUNCTION?:
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
<html>
<head>
<meta http-equiv="Content-Type"
content="text/html; charset=utf-8">
<title>Video Overlay Bar</title>
</head>
<body>
<script type="text/javascript" src="embed/swfobject.js"></script>
<div id="preview">This div will be replaced</div>
<script type="text/javascript">
var s1 = new SWFObject('embed/player.swf','ply','470','320','9','#ffffff');
s1.addParam('allowfullscreen','true');
s1.addParam('allowscriptaccess','always');
s1.addParam('wmode','opaque');
s1.addParam('flashvars','file=http://content.bitsontherun.com/videos/qyehIiBT.flv&=http://content.bitsontherun.com/thumbs/qyehIiBT...');
s1.write('preview');
</script>
</body>
</html>
@Jeroen: Any chance for giving the patch of the 3.16 version as discussed in YT API developer forum a higher priority?
Check here
http://www.jeroenwijering.com/?thread=12116
Ok I am using version 3.16 but it's a wordpress plugin. I thought I had fixed the sound youtube problem but it's back..some of the files in the plugin at mac-dev.net are different from the jw player listed at this site. What do i need to do to get the sound back working
A solution that worked for me (I had the same problem - youtube and other site videos didn't play with sound) can be found on this following site:
Hope this works for you also!
he same mute() patch has been pushed to the 3.16 player as well:
code.jeroenwijering.com/trac/browser/trunk/as2/mediaplayer.swf
There's some additional YT issues in the 3.x player (e.g. resizing in a playlist) which I'll address as well.
I used Justin's fix
Right-click on the player, select: "Settings..." > "Advanced..."
This should open another browser page. From the lefthand column select "Website Storage Settings Panel."
In the resulting settings manager applet, click the "Delete all sites" button.
Reload the page w/ the "no sound" problem, and that's it...it's fixed
Thanks for that fix above (Justin's) I had same problem and followed what you said and it worked! (Lost sound after auto upgrade to Flash 10 on XP btw)
Yes! The Justin's fix works!!!!
Justin, you legend! It worked for me too. I have XP and the problem was only youtube videos with no sound but only in Firefox. I couldn't figure out, so many thanks!
I had the same problem. Just read the thread and found a solution. Thanks Guys!
hi guys, i have been have this on going problem for quite sometime now.. and i was reading this thread and have been trying to fix it but none of these things help .. i must be doing something wrong anyone help please
So, Wake up this morning, wanting to watch some 'Top Gear' on youtube, and what do i find?
NO SOUND
I've tried a couple of things, and got so frustrated I even restarted my computer, but nothing works.
I even tried watching videos from Google (I know, i know)
Anyway, a fix would be dandy
I tried Justin's fix BUT IT DIDN'T WORK!!!!
nothing seems to work!!!!
HELP please !!!!
Thx a million this thread & Justin... fixed me right up.
What other ILLEGAL services do you offer?
PEOPLE!!!! LISTEN, ignore as u may and live with your problem..
i have just this minute had the same problem.
All i did was restarted my computer, and, if using firefox, do not restore the session, start a new one. if using any other browser, it's fine.
if you had a video bookmarked or favourited, don't load it from there but get into youtube and search for the video.
AND IT WORKS!
it's not 'dodgy' or 'illegal' and it only takes 5 minutes..
:)
ist because some of this stuff is copyrighted...ihave the same probablom i had like 3 seconds of audio (linkin park) and they took all the audio off of the video...what am i supposed to do now...will i get it back
I have the same problem... any solution?
I think it depends. If the movie is dramatic, OH YES, it needs sound. If it's a comedy, no, it doesn't NEED sound to be funny. So, that's what I think. Don't question me!!!!!!!!!!!! (But, I'll take compliments on my genius)
Movies don't need sound but I AM questioning, you, WildShadow-Cool!!!!!!! By the way, I know you, too, because you are sitting right next to me and I am reading what you are typing. But, I agree with you. By the way, YOU ARE SO PRETTY!!!!!! I LOVE YOUR LIGHT-BROWN HAIR THAT SPARKLES AND SHINES IN THE SUN LIKE IT DOES!!!!!!!! You are my dream date!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Really, guys, will anyone ever reply to this?
HHHHIIIIIII, Guys, I replyed to you guys!!!!!!!!!!!!!!
Hi everybody! Weeeeeee........
sdfgsdfgsdf
hi..i just format my comp..then my youtube did not have any sound at all, and i have checked everything..
1.all my comp driver correctly install audio..mother board driver..etc...
2.i have install flash player ver. 10
3.i have try using opera9..IE6..safari..firefox..
4.I have try almost all the solution posted in some forum...for example..wavemapper..mscam32.drv..
5.I have try k codec
6.I've install cc cleaner..to fix the registry...
7. I've created fix.reg file solution...
8. in my youtube i have set enable storage for 3rd party..
But still i can't hear any youtube sound come out from my comp...
plz..help me if u have other solution beside what I've mention above...
this is my email: whackoes2@yahoo.com
regards,
whacky.
i have a big willy
I've tried CCleaner, the registry edit, reinstalling flash... NOTHING has worked. What the hell?
I can't watch a flash video again?
I had the exact same problem and I just got off chat with Microsoft and they fixed it. The problem is windows update corrupting DLL files. They had to re-register my Internet Explorer (which was fine with me because I use Mozilla Firefox). Just do the free chat, tell them you can't hear audio on embedded video or streaming audio, they will shadow your computer and download a file that re-registers your DLL files. And now I'm listening to Coltrane on YouTube.
I did all the other fixes everyone suggested. Included codecs, reinstalling Flash, etc. This is the only thing that worked. Takes about 15 minutes.
hey me too i keep on searching for ideas about how to make your youtube videos make sound..on mine all videos of youtube doesn't have any sound and i though that it was just `1 video i tried to search for random videos and it all doesn't work....PLS. HELP!
ive tried justin's solution it worked fine
Respect bro
Thanks !
I use Firefox mainly and IE7 only if needed. I could not hear a sound from the youtube videos. I downloaded Google chrome, wich I will use only for Youtube and sound came back again ( only on Google Chrome) . Quick fix.
Ok, so I spent two hours trying everything listed above and nothing worked. I had no sound in most youtube videos. -mainly could not hear speach, yet sound would sometimes play, though garbled. The fix was to update my sound drivers. See link. Hope this helps.
I down loaded some songs from you tube, but when I play on mu computer there is no sound. I don't know why
no sond
Go to your doctor; have your hearing checked.
Too many rock concerts will damage your hearing.
Here's my video:
http://www.youtube.com/watch?v=1oq6wSElskU
There's no sound on it or any other ones I click and there hasn't been for days!
GO TO CONTROL PANEL,OPN UP SOUND AND AUDIO DEVICES,GO TO AUDIO AND THEN CHANGE DEFAULT DEVICE TO (mine is realtek AC97 audio) and Try the sound! Worked For me!
ok thats fine, there is no sound in you tube vedios, but what is the solution/
the sound is working but it sounds like it has been altered to a deep man's voice
any help ?? :(
i downloaded youtube video.
http://www.youtube.com/watch?v=vbYuOak3wPY
the sound and video works fine on youtube website.
but when i downloaded the video as an flv, mp4 or avi file
and then use my vlc player to play it.
the video works but the sound does not.
when i downloaded the file as a 3gp format.
the sound and video worked fine.
but the problem with 3gp is that the quality is complete crap.
any help on to how to get the sound to work in the other formats will be appreciated
Thanks Kate! it worked on my pc too!
GO TO CONTROL PANEL,OPN UP SOUND AND AUDIO DEVICES,GO TO AUDIO AND THEN CHANGE DEFAULT DEVICE TO (mine is realtek AC97 audio) and Try the sound! Worked For me!
You wanna know why youtube does this the same reason you go on a video and see 10million views but you see only 1000 comments because they are selling out to try to get tv producers on board unfairly restricting your access and further holding back the possible online renaisaince that is occuring from peoples hands so that they can commercialize and kill its viability to offer actual comunication value.You shouldn't make up your mind let the broadcaster tell you what to think yet again let the music producers tell you what you want and if you make videos and you don't partner then they will make sure they don't have you partner because they already have enough people and sure they will show some buddies of thiers like dude thats not the case, youtube is turning into a crook site now.
You tell 'em, Justin. The world isn't ready for your knowledge.
its not just on youtube, its on the entire internet O_o
I have the same problem.
The only difference is that when I first play music in YouTube or any clip from my internet browser, my VLC or my media player sound will not work.
But when I restart my computer and play music first on VLC player or windows media player, then all the sounds from my internet browser will not work.
Akuwei, I would suggest calling a tech support company to look into your computer issues.
I think its a strong VIRUS, cos' as i saw i cannot FIX the sound in internet. I have the same problem, so i think, to make my PC a QUICK FORMAT, i'm sure on that time will work properly. Need to say that, since i installed MOZILLA FIREFOX, soung on internet doesn't work. On the other Side, my messenger 8.5 doesn;t work, i cannot unistall. I tried with the later UNINSTALLERS, but NOothin. So, best way to do a format of my pc.
My latest install software is Flash player 10. than I got no sound in webpage...I still looking for solution.
I have never had a problem with youtube videos before but today I was playing one and the sound stopped halfway through and now none of them work?! But it's just youtube other websites with videos the sound still works, and so does all the other sounds on the computer. Does anyone have any idea to solve this?
My youtube sound isn't working everything else works just fine ust not youtube. YOu can see the video and it runs its just the SOUND! HELP!?!
Rawr - link?
please help get the sound audio back on you tube so I can watch something
Brittany - link?
I downloaded a windows update and lost all sound on youtube. I tried other sites and the sound worked fine. I restored my system to before the update and the sound on youtube worked fine. I hope this helps.
I donot have sound in some of the youtube vidoes, only on some. If i change the environmental setting of my speakers in Realtec HD audio manager anything but none in , i get sound. The sound does not sound right but at least i can hear it for some clips. later I go back to normal "none" for other clips.
Does this help to solve the real problem.
i have found that repairing active-x and file association errors through Reginout is an easy way to fix flash crashes and errors. here is the free download link:
http://download.cnet.com/RegInOut/3000-2094_4-10965219.html?part=dl-10053761&subj=dl&tag=button
I have the same EXACT problem, and other on the forum do do too, when are we going to get some answers on this? there have been about new threads this week alone about this issue.
I paid my 20 Euro, and would have paid more, it's a great product, but if we can't get answers for major bugs like this then it's not even worht the 20 Euro