Thumbnail not uploading

This should be good now. We added additional encoders and this introduced a bug in the processing of manually uploaded thumbnails. The thumb should be updated now.

All fixed. Thanks.

I'm having this same problem today.

I've tried at least four times in the past two hours and the last time I tried, it actually showed the new image in the little thumbnail in the video list, but never showed up on the video. Now the thumbnail on the video list has reverted back to the original one.

I can't get the new pic to upload and stay as the video thumbnail.

As discussed via mail: this is caused by the old thumb still residing in the CDN cache. For new videos the thumbnail will upload within the hour, for older videos uploaded before this week, it can take up to 24 hour for the new thumbnail to propagate to the delivery server.

Looks like this is happening again -- I have tried to upload Thumbs on the Mac with Chrome, Firefox, and Safari. I can try a PC, but I doubt that has anything to do with it.

Here is what happens: You clicking on the Browse button in the Thumbnail Overlay, select your file, and click Upload. The Browse Button, Filename, and "Close Overlay" link in the top-right all instantly disappear, but the overlay just stays there. If you look at the browser status, it says "Uploading (0%) and never budges (and yes, I have confirmed I can upload things on my connection and with the browser).

Thanks!
Troy

This is something different: our hosting provider was under a DDOS attack. As part of the mitigation of that attack, it looks like they broke HTTP uploads. We're currently working with them to get this fixed and will update the notification in the dashboard as soon as it is done.

Looks like it is fixed!

I cannot select a new thumbnail for new uploads...........hope ok to join this thread

Please give thumbnail updates an hour. Also, it is fairly busy right now, so it might be possible that it might take longer at the moment.

Hi,
What size and format should uploaded thumbs be please? I have tried several png's at normal 16:9 video sizes, and using the "take image from the video" option. But the thumbnails always appear "zoomed in", cropping off text and logo content on the original file.
Thanks
Peter

Thumbnails have the same aspect ratio as the original. In the dashboard we cut off the display of the thumb to fit it in a 4:3 box next to the video details page, but the thumbnail asset itself will have the same aspect ratio as the original image and/or video (if you use the "take image from video option"). The full thumbnail will also be shown before the video starts.

Hi Remco and thanks for the quick reply. However that's not what I am getting. Upon embedding the code, I see the same cropped image as the start up one. I can post a test link for you to see if you like? I could not publish "for real" as it is.

Peter

I've run into this problem several times throughout the past couple months actually. It's rare that I'll upload a new thumbnail or select one from the video timeframe, but when I do, it always takes a significantly long time (often closer to a whole day rather than just an hour). This is most recently happening to 3 videos I just added yesterday, and the new thumbnails are still not showing. Any chance this can be fixed?

Thanks,
Ashley

Ashley, thanks for the info. We'll investigate this. As of recently, we lowered the TTL of our thumbnails, so they should be available within a few minutes when you upload a new version...

When picking a thumb from the video, it may take longer than a few minutes to appear (but not more than 1 hour). This because our servers actually download the video from backup to extract the image from it.