Most of my videos are transcoding correctly, but a few of them are failing. I want to convert my originals into FLVs, but a small percentage of the FLVs are coming back with the error "larger than original", and thus do not convert.
Which is very problematic. I have set my account to remove originals, because I only need to process them once and I back them up elsewhere. However, if your system randomly does not process video, then I do not have consistently have high quality video to stream.
And also, I want those videos to be FLV no matter what. That's why I sent them for transcoding! What if your system refuses to transcode a MOV? Then even if I disabled "delete originals", I will have a video that is unplayable.
This behavior makes zero sense. Now I have a random number of videos that have silently failed. The originals are gone, and even though I have them saved off elsewhere, I'll have to handpick through hundreds of videos and reprocess them by hand before reuploading them into your system.
Your transcoding is trying to be Too Smart, and the result is not useful. I'm not looking forward to how many hours I'm going to have spend cleaning this up, and I doubt my client will be very happy either.
Can something be done to fix or improve this behavior?
Thank you.


I see the issue here. Our transcoder indeed does not apply templates if the width of the template is bigger than the width of the original (e.g. your original video is 320px wide and the template is 400px). This is a sane thing by itself, since transcoding upscaled content will not result in useful conversion. We didn't have this logic a year ago, by which time tons of people uploaded low quality videos and converted them to HD.
In your case however, it would be nice to keep things hands off. Do you know the widths of the various originals you upload?