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running out of money and no idea why

11 replies [Last post]

I have 2 Gb of content in my account since november with maybe 1.3 gb in streaming and yet I used up 63.46 in euro's

Can some please explain since storage then is 6.98 per month and 2.78 for let's say 2gb in streaming does not add up for me

please let me know

If you have 2GB content and 2GB streaming a month, you should indeed use less than €10 / month.

Do you have your account login, so I can check what's going on here? I cannot find a brent or bdavis in the system.

My login is webmaster@floralive.com

I appreciate the help

I see that last time you paid, you paid for 50 GB of traffic and 4 GB of storage. With your usage pattern (2 GB content managed, 1.3 GB of traffic/mo) that means that the storage part will last you for something like 2 more months, while you have enough traffic to last you until 2016.

If you like I can transfer some of your traffic credit to storage.

I can, using the prices at <a rel="no follow" href="http://www.bitsontherun.com/pricing/">our pricing table</a> reimburse 75 GB of traffic at €0.99/ GB and use it to buy 29.8 GB-month of storage at €2.49/GB-month.

After this, if you keep up your current usage pattern, you should be good for about 15 months.

Is that OK with you?

yes please if you would reimburse that would be great

I converted some of your traffic into storage, hope this helps.

hi..itsme again...i have an new problem...a few day ago i had enough traffic an content till 2013..and today the system says, that my account will be out of that in 13 days. why?

Hi, this is because you need to buy content/traffic every 180 days to keep your account active. I have reset the counter for this time around. Next time it is best to only purchase content/traffic for 6 months in advance.

Sorry for bumping in. So do I understand correctly: if I buy storage (content) for a year and after 6 months I still have a credit, you still will block me from uploading anything more because I have not bought any additional storage credits after 6 months?

This is correct. You need to purchase some content/traffic every 180 days to keep your account active. As long as you make some purchase (even if it's small), any old content balance will carry over though.

This is an odd sort of marketing I'm experiencing here - featuring the punishments more prominently than the benefits!

Please hire a marketing person.

I still cannot find out why I would want your service over any conceivable sort of competition, aside from the "pay in advance vs. pay afterwards" idea that differentiates you from S3.

Hi Terry, the main difference between us and S3 is the fact that with us we do all the hard work of transcoding video, generating thumbnails, and player embed codes, so you can upload video in almost any format and all you need to do is put the embed code that we generate for you into your website.

As for this entry being the top entry in the forum: this is just because this is the most recent question. From a social media marketing perspective it is a bad idea to hide or bury forum threads just because they don't contain just glowing reviews, rainbows and butterflies.