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Permission Denied in 'some' browsers

7 replies [Last post]
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Hi,

I have recently started using BOTR with signed videos and up until now had no issues. I have now tried to view my videos in firefox and on a samsung galaxy S and instead of content I am seeing the permission denied message. All other major browsers and IOS browser seem fine.

I have read other posts regarding this and there is mention of 'setting the option to not send a referrer HTTP headers'. I have tried this in firefox and still no luck.

Below is the script I embed in my page.

<script type="text/javascript" src="/Content/js/VideoPlayer.js"></script><noscript><h3 class="NoJSAlert">You must enable javascript and refresh the window to view videos</h3></noscript><script type="text/javascript" src="http://content.bitsontherun.com/players/n7U1tTX8-B0btW60o.js?exp=1327920203&sig=8eaa75b552eb8250504dfcd739c77b22"></script>

Can anybody suggest what needs to happen to make playback work consistently across all consuming devices?

Thanks

Andy

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I really need a live page to debug this. My initial hunch is they maybe you set your time out too tight and on a mobile connection it simply takes too long to load the player. You should set the timeout to at least 60 seconds and then an access denied is impossible.

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Can you point us to where can we set the timeout to be 60 seconds?

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You set the timeout in the code you used to sign the content.

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I am having same problem with the Permissions Denied. It's just on one computer in the office using FF 10.0.2.

http://webhealthyrecipes.com/Health-eCooking-HEC/By-Course/Entrees/Seafood-Paella-Recipe.html

Script is
<script type="text/javascript" src="http://content.bitsontherun.com/players/oZ0N86cy-VUEpwMB3.js"></script>

Reply

I expect that you do not have Flash installed or are using a Flash version that is older than Flash 10. If that is the case, the player will try to use the download fallback. If you have enabled the security option "secure downloads" you will get a permission error.

You should update/install Flash or allow downloads to make the error go away.

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The permissions error did not go away. We are using Firefox 11 with the latest version of flash. We verified flash is working correctly using this link.
http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

We cannot allow downloads.

Some users are also complaining about this error coming up.

Please advice or we will find a different video host.

Reply

Hum, strange, I could reproduce this once when I opened, and then I got an update Flash prompt, I updated Flash, and then I could not reproduce this again. an you verify using firebug or so if there is any specific asset throwing an access denied error? It's a bit impossible to debug if I can't reproduce the issue, but given that this seems to have gone away after I followed an "update Flash" prompt I have a nagging suspicion that there might have been a bad build of the Flash player.

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