Permission Denied (iOS)

11 replies [Last post]

Posted: Fri, 2011-12-16 00:31 Paul Maine

We are using the BotR WordPress plugin (version 0.6) with WordPress 3.3. Embedded videos work correctly on most web browsers except iOS devices (iPod Touch, iPhone, iPad). On those devices, the thumbnail is missing and is replaced with a black screen with a "Permission Denied" error.

Examples here:
http://www.onxlti.com/proact-study-video/
http://www.onxlti.com/wp-content/uploads/ipod_video_1.png
http://www.onxlti.com/wp-content/uploads/ipod_video_2.png

Clicking on the error message plays the video as expected.

Switching the BotR streaming security option from "Secure Video Downloads, Allow Player Embeds" to "Allow Video Downloads and Player Embeds" resolves the problem but at the cost of allowing deep linking -- something we would prefer not to do.

We have checked the following:

- Verified correct embedding shortcodes. In the example page (above), both the video & player keys are valid:
[bitsontherun 5qaWCt5p-PQ1OMmiL]

- Verified correct server time -- synced with NTP servers and within 15 seconds of the clients time clock and a third party reference.

- Attempted to verify HTTP Referrer client settings, but this does not appear as an option in iOS:
http://www.longtailvideo.com/support/forums/bits-on-the-run/content-delivery/16407/safari-browser

Any suggestions?

Posted: Fri, 2011-12-16 06:50 remco

Looks like this is a bug, I have asked an engineer to look into this.

Posted: Fri, 2011-12-16 19:52 Adam Betker

I am seeing this issue too, we need to get this fixed ASAP!!! Our whole site is driven by BOTR... http://splice.tv/ It is common for our clients to view videos using an iOS device. Looks like it's been 24 hours and this isn't fixed. Content delivery is being affected, so let's make this a top priority.

Posted: Sat, 2011-12-17 06:55 remco

We have found the cause and will apply a fix for this Monday morning.

Posted: Mon, 2011-12-19 09:33 remco

This fix is live and verified to work.

Posted: Mon, 2011-12-19 11:48 Adam Betker

Looks good from here!

Posted: Tue, 2012-01-31 16:50 Mthak

Same problem is happening on Android devices now.

Posted: Wed, 2012-02-01 07:06 remco

This is probably unrelated. Please show an example page where you have this issue.

Posted: Thu, 2012-02-02 17:08 Mthak

Example URL:

http://www.himalayaninstitute.org/longtailtest/

Click the video "A Strengthening Practice...". It doesn't load the video on Andriod devices, gives "Permission Denied" error.

Posted: Mon, 2012-02-06 07:29 remco

Ah, I know what is going on here: we're using the download fallback on iOS because both Flash performance and HTML5 functionality is abysmal on Android 2.2 devices. So if you disallow downloads, playback will break on Android devices.

Posted: Mon, 2012-02-06 18:16 Mthak

So we have to set all our videos to "allow" downloads to fix this issue?

Posted: Tue, 2012-02-07 04:50 remco

Yes. This is only happening with Android 2.2 by the way; Android 2.3 will use HTML5 (or Flash when it is installed.

So you will have to choose: either allow downloads, or accept that people with Android 2.2 devices will not be able to watch your videos. Of course the Android 2.2 marketshare is slowly dwindling, but not as much as we would like, because manufacturers of Android handsets are very bad providing software updates to their customers.

Permission Denied (iOS)

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