Hi , the title explains the question. Since the upgrade this morning we've not been able to 'save' to RTMP. It tells us that it has saved the player settings , but it doesn't & stays on the 'progessive download' setting.
Any ideas.
Thanks
Paul
Unable to switch to RTMP & 'save' in Dashboard
6 replies [Last post]
Posted: Thu, 2011-12-15 13:52
Paul
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Posted: Thu, 2011-12-15 20:00
MrB
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Hi Remco, I'm sure we always had RTMP (have had an account for over 6 months).
In any case, here are the keys>
We have two accounts
1. This is an AWS account: AsCLOGxY
2. This is a reseller account: EKXXGDdg
Many thanks.
Paul
Posted: Fri, 2011-12-16 06:24
remco
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Indeed, the error is elsewhere. So when a new player has been created, bitrate switching works just fine. As soon as a player has been set once to use a single template, changing it back to bitrate switching doesn't stick. I have asked an engineer to look into this.
Posted: Fri, 2011-12-16 07:18
MrB
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Yes, that's what seems to happen. Hopefully it is sorted soon.
Thanks Remco,
Paul
Posted: Fri, 2011-12-16 09:37
remco
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There was a bug in the dashboard that saved the bitrate switching setting incorrectly, this has been fixed now and pushed live in production.
RTMP has only been enabled for accounts that were created since some time 6 months ago; accounts that were created before that time always used HTTP dynamic streaming and still use that because we didn't want to change anything all of a sudden. If you can give me your account key (only the key not the secret) I can switch over your account.