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Cant change payment info

3 replies [Last post]

Hello, in the past month or so I have been having many problems in the dashboard.

1. Random logouts when trying to view reports

2. Hell in trying to change the payment information.

Problem #2 has really pissed me off because i no longer work with the person who was previously assigned to pick up my website paypal payments.

Even though I changed the payment information to a new paypal account and confirmed it in the dashboard, my February payment was sent to the old paypal of my former partner. When i checked the information again, it had reverted to the old payment. Even today when i try to add my new paypal address and confirm it, it goes back to the old address after I logout.

I would like this fixed now. NOW.

If longtail sends my payment to my ex partner's paypal address again i am going to eradicate every vestige of your video ad network off my site and get something with freaking buttons that actually WORK.

If you need any additional information please provide an email address here and I will email any information to you.

Thank you.

Hello,

1. Random logouts when trying to view reports

Reporting bugs have been fixed. If you can explain in detail what the bugs are and the steps to replicate it, that would be great, because we want to make sure everything is okay.

2. Hell in trying to change the payment information.

This has been fixed since this Tuesday.

Best,
-Ethan

I paid for Premium support when I signed up as a part of my package - Im now want to use it and speak to support but dont know where to go to get personal help.

How do I change where it says Video url as it is blanked out so I cant make the change and it currently reflects the wrong url.

Regards,

Michael

Hi Michael,

That is just for when we approve your site for the LongTail AdSolution. It doesn't have any effect on the ability to serve ads.

Thanks,
-Ethan