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Captions Not Displaying

5 replies [Last post]

Followed your wizard to upload video to our site (THANKS by the way - so helpful to this newbie...) Now trying to caption the video. I get the CC button and the video plays, but no captions. I've got the newest player, etc. Help! Thanks so much.
http://www.lcmm.org/webcast_test.html

Hi Sarah,

This is Ethan from LongTail here to help you.

When I load the page I get this error in my Flash Debug Player:

Error #2044: Unhandled securityError:. text=Error #2048: Security sandbox violation: http://plugins.longtailvideo.com/captions-1.swf cannot load data from http:/216.247.239.49/copy_test_transcript.xml.
at com.jeroenwijering.plugins::Captions()

This is because http:/216.247.239.49/copy_test_transcript.xml. can't be found, and you need two slashes after http:, but you only have one. But when I go to the correct URL at http://216.247.239.49/copy_test_transcript.xml it still doesn't load the XML file.

Please email me directly at ethan [at] longtailvideo [dot] com to follow up if you have any other questions, thank you.

Best Regards,
-Ethan

Hello!

Take a look at my site.Examples are working:

http://www.areaseg.com/longtail

All HTML are at the top, take a look at their source code.
I put all variables possible for caption and background sounds, but I would like to run the plugins directly from my site. It seems that they run from longtailvideo.

Hi Carlos ,

The plugins are all hosted by us by default.

Please send me a message to -Ethan [at] LongTailVideo [dot] com if you have any other questions, thank you.

Best Regards,
-Ethan

I get the same error when trying to read a tt-file from a http server. Do I need to add something to a crossdomain-file?

@Jesper -

Could you please post a link to the page you're having trouble with? Hard to say what the problem is without being able to look at it.