Contact Us

• FAQ – if you have a general question, our FAQ is the best place to get quick answers.
• Forum – for those who want to contribute to our community or anyone with an unusual question, our Forum has the detailed information you’re looking for.
• Setup Wizard – if you don’t know how to write code, or you’d just like to see a couple player examples to get you started, you’ll want to try the Setup Wizard.
• Tutorials – whether you want to learn the basics about embedding Flash, how to make video more accessible or the best compression tools, our Tutorials will teach you what you need to know.

For developers or individuals in need of additional tools or services, try the links below.

• Custom Flash Work – if you need a custom player, LongTail Video may be able to help. NOTE: we are inundated with requests, so please include a detailed job spec as well as your proposed budget.
• Developers Center – targeted at the hardcore developers, this resource provides player source code, full descriptions of bug fixes as well as advanced tutorials.

If you'd like to remove the JW branding and right-click link from your player, please follow the following steps:

• Step 1: Buy a license - you can buy up to fifty player licenses at a time. Starting at just €49, it's not only the best, but the most inexpensive player on the market today.
• Step 2: Download a licensed player – All license-holders can download a non-branded player. All you need is the email address you registered under and your license number. If you don't know your license number, please contact us.

If you still can’t find what you’re looking for, please complete the form below. We try to answer all emails within two business days – thanks in advance for your patience.